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Product Lifecycle Management

Our Product Lifecycle Management framework provides guidance on equipment support throughout every stage of a machine’s operational life. Understanding where your equipment sits within its lifecycle phases can help with maintenance planning, budgeting, and future upgrade strategies.

The overview below explains the support offered during each lifecycle phase and highlights key considerations relating to product obsolescence and ongoing service availability.

To find your specific model take a look at our Product Phase Finder.

	Phase A	Phase B	Phase C	Phase D
	Models Currently Manufactured (Post 2000)	Models no longer Manufactured <15 years old	Models no longer Manufactured >15 years old or Models Currently Manufactured (Pre 2000)	Obsolete
TECHNICAL SUPPORT & APPLICATION INFORMATION	Full support	Full support	Limited support	No support
PREVENTATIVE MAINTENANCE	Full support	Full support	Limited support	No support
CALL OUT REPAIRS	Full support	Full support	Limited support	No support
SPARE PARTS	Full support	Some parts may require custom build	Critical spares only	No support - routine consumables only
UPGRADES	Full support	Some upgrades can be supported	No upgrades - help to identify alternatives	No upgrades - help to identify alternatives

Product Lifecycle Policy

Our lifecycle policy follows recognised industry best practices and helps customers understand the support options available for their equipment at every stage of its operational life. Equipment classifications are based on manufacturing status, spare parts availability, and the level of service, technical support, and upgrade options available.

We are committed to helping customers prepare for future production needs, ensuring a seamless transition to fully supported equipment platforms. Our global teams are available to provide guidance and expertise throughout this process. Get in touch to discuss your plans and explore the best path forward for your operation.

A downloadable copy of our Product Lifecycle Policy can be found below.

Phase	Description
Phase A Models Currently Manufactured (Post 2000)	Products are in full, regular manufacture Technical Support and Applications Information available Service support options – Preventative or Call Out Spare Parts are available Upgrades are possible Routine consumables are available
Phase B Models no longer Manufactured <15 years old	Products are no longer manufactured and less than 16 years old Technical Support and Applications Information available Service support options – Preventative or Call Out Spare Parts are available - some may require custom builds Software upgrades are available for safety & data integrity issues Some hardware upgrades are possible Routine consumables are available
Phase C Models no longer Manufactured >15 years old or Models Currently Manufactured (Pre 2000)	Products are no longer manufactured and over 16 years old Or Models are still in production, but are over 26 years old Limited Technical Support and Applications Information Limited Service support options – Preventative or Call Out Critical Spare Parts are supported - some may require custom builds Routine consumables are supported No upgrades are available Help is given to find alternatives
Phase D Obsolete - no longer Manufactured	Products are no longer manufactured No Technical Support and Applications Information No Service support Spare Parts are not available - only routine consumables are supported No upgrades are available Help is given to find alternatives

Please note: Systems & spares that have not been directly supplied by IDEX MPT, Fitzpatrick, or an endorsed Agent/Distributor cannot be supported.

Product Lifecycle Management

Phases of Equipment Life

Product Lifecycle Policy

Product Phases Explained

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