CUSTOMER SERVICES
Aftermarket
Our Experienced Team is Here to Help
With nearly 90 years of experience, Fitzpatrick has been committed to improving the performance of our customers’ processing operations. As part of the IDEX corporation, Fitzpatrick is an established company with years of superior product development.
EXPLORE
Explore the range of support that our team of experts can offer you.
Aftermarket Services
At Fitzpatrick, we not only are industry leaders, but our Aftermarket team is respected globally for its superior responsiveness and technical support. Our trusted customers can be assured that our Fitzpatrick team is dedicated in providing exceptional service.
An investment in our milling, compacting and particle size reduction equipment is also an investment in unparalleled customer support. Our Aftermarket services include ready access to a full line of genuine Fitzpatrick replacement parts. It also includes access to our global team of expert field service engineers. With our experienced Fitzpatrick Aftermarket team, we are available to keep your equipment running at its optimal level anywhere, at anytime.
Genuine Parts and Spares
Our genuine OEM spare parts are the best way to ensure reliable and consistent results.
On-Site Visit, Servicing and Training
Our expertly trained technicians are available to visit on-site to service your products.
Preventative Maintenance
Feel confident in achieving consistent results with preventative maintenance.
Validation
Assistance
Have our team visit you on-site to validate initial set-up, process parameters and result analysis.
Process
Optimization
Arrange an on-site visit from our team to evaluate the operating process and production results.
Customer Service Enquiries
Have a question? Our team is happy to help our customers find the right solutions fast.
Refurbishment
Services
We offer rotor & roll
refurbishment to protect your investment.
Screens, Blades and Rolls
Our unique manufacturing process produces the highest quality of product - learn more.
Safety is our top priority. Because our machines operate under high compression and speed, we do not permit the use of third-party parts. Non-Fitzpatrick components may cause serious harm or equipment damage. Only genuine Fitzpatrick OEM spare parts maximize yields, maintain performance, and minimize downtime. For best results, use our high-quality materials exclusively. Our customer service team is ready to answer questions and help with parts orders.
To maintain proper operations and avoid downtime, our customers are encouraged to stock a backup of critical spares. Unforeseen factors, such as long manufacturing lead times and supply chain issues, can cause costly delays. Therefore, our knowledgeable customer service team is available to assist in replacement purchases and can create a list of critical spares recommendations for customized processes.
Our expertly trained technicians are available to visit on-site to evaluate your equipment on your premises, identify any problems and make all necessary repairs. We also offer guidance to ensure all safety interlocks are correctly used and can advise on relevant regulations that must be followed.
Our specialists can optimize equipment settings to boost capacity, offer targeted process recommendations, and ensure all protocols are correctly followed. We provide on-site training that includes clear operating instructions, maintenance demonstrations, and answers to your specific questions. Training sessions can be recorded for future use or onboarding new team members, and follow-up visits are available for updates and operational reviews.
The best way to protect your equipment and extend its lifespan is by implementing a preventative maintenance plan.
Fitzpatrick offers a preventative maintenance plan based on customer needs. This plan includes a scheduled field technician visit and a thorough evaluation of the equipment, operation process and components.
Prior to each visit:
- Our Aftermarket team will contact each customer to discuss anticipated replacement parts
- For the safety of our technician, customers are to thoroughly clean all equipment so all substances are removed before disassembly
What can you expect during a regularly scheduled Preventative Maintenance Plan?
- A complete inspection and testing of operation process
- Disassembly of the equipment
- Evaluation of worn components and replacement, if authorized
- Update of any operation processes and internal training for any new personnel
- Reassembly and testing of equipment with analysis report summary
A scheduled preventative maintenance plan reduces downtime and provides confidence in achieving consistent results.
We recognize our customers are results-oriented and require precision and consistency, which is why our field technicians are qualified to evaluate our customers' setup to determine optimal results.
Our validation assistance includes:
- A thorough evaluation of equipment set-up
- Site Acceptance Testing (SAT) and Standard Installation Qualification and Operational Qualification testing (IQ/OQs)
- A performance review of operations
After installation, our team is available to provide an on-site visit and evaluate your operating process and production results.
Our process optimization service includes:
- Evaluation of operating processes and equipment conditions
- Analysis of volume production for higher yields and better product quality
- Address scalability issues, when applicable
Have a question?
Superior products deserve superior support. We are here to help our customers find solutions quickly and effectively.
Contact our experienced in-house team to discuss any parts or service support you may need to keep your equipment running smoothly and efficiently. From answering your questions to training to scheduling a visit, our superior Aftermarket customer service team is here to ensure your equipment operates at its optimal capacity.
Fitzpatrick FitzMills and Chilsonator roller compactors are built to last. To protect your investment, we offer rotor & roll refurbishment. Our in-house team use specialized tools to repair and prolong the life of your parts and machines, thereby avoiding unexpected disruptions, minimizing downtime and optimizing production yields.
We recommend our customers maintain a spare rotor & roll assembly so disruption time is avoided while refurbishment is being done.
Fitzpatrick OEM parts are manufactured to precise tolerances, ensuring greater control over particle size reduction, compared to non-OEM competitive parts. At the center of every Fitzpatrick product are unique components - screens, blades and rolls.
Fitzpatrick screens are designed to create the ideal contoured shape while maintaining a precise, tight fit. Incorporated with our machines, our screens are capable of achieving a small, consistent, repeatable particle sizes.
Our blades and rolls require a unique manufacturing process which produces the highest quality of product. They are constructed with superior material and are abrasion-resistant for a high quality result.
Our components are tested and inspected thoroughly for end-user operation to ensure each part is within fit and safety operation tolerances. Rotors are balanced for longevity and smooth and safe operations.
Common Questions and Answers
The common questions our Aftermarket Team is asked regarding equipment maintenance to ensure that your machine achieves optimal results.
Due to the high compression forces and rotational velocities of these machines, we do not condone any 3rd party parts or components for use on our equipment. These parts can potentially cause unsafe conditions and poor product results. Third party components are not guaranteed to follow proper design qualifications or FDA guidelines. This substitution may result in premature wear and contamination issues.
A Preventative Maintenance Plan is the best way to avoid unnecessary disruptions. Fitzpatrick’s Preventative Maintenance Plans include a thorough inspection and evaluation of your machine. Customers on maintenance plans receive preferential and priority support. By also keeping a backup of critical spares on your premises, unexpected downtime can be avoided.
Our experienced field technicians are available for a scheduled on-site training session to provide instruction and answer all questions. This customized session can be recorded for future training purposes. On-site visits should be scheduled regularly so an expert field representative can also review and evaluate the overall process operations for achieving optimal production results and prolonging the life of the machine.
Contact Us! Our Aftermarket enquiry form is set up to easily identify your issue, upload a picture and please detail your problem.
Our customer service representatives are available to answer your questions and address your concerns. Call us with any questions and, if a visit is needed, we will arrange a field service on-site visit. We have a global team to help support your needs.