CUSTOMER SERVICES
Aftermarket
Our Experienced Team is Here to Help
With nearly 90 years of experience, Fitzpatrick has been committed to improving the performance of our customers’ processing operations. As part of the IDEX corporation, Fitzpatrick is an established company with years of superior product development.
EXPLORE
Explore the range of support that our team of experts can offer you.
Aftermarket Services
At Fitzpatrick, we not only are industry leaders, but our Aftermarket team is respected globally for its superior responsiveness and technical support. Our trusted customers can be assured that our Fitzpatrick team is dedicated in providing exceptional service.
An investment in our milling, compacting and particle size reduction equipment is also an investment in unparalleled customer support. Our Aftermarket services include ready access to a full line of genuine Fitzpatrick replacement parts. It also includes access to our global team of expert field service engineers. With our experienced Fitzpatrick Aftermarket team, we are available to keep your equipment running at its optimal level anywhere, at anytime.
Genuine Parts and Spares
Our genuine OEM spare parts are the best way to ensure reliable and consistent results.
On-Site Visit, Servicing and Training
Our expertly trained technicians are available to visit on-site to service your products.
Preventative Maintenance
Feel confident in achieving consistent results with preventative maintenance.
Validation
Assistance
Have our team visit you on-site to validate initial set-up, process parameters and result analysis.
Process
Optimization
Arrange an on-site visit from our team to evaluate the operating process and production results.
Customer Service Enquiries
Have a question? Our team is happy to help our customers find the right solutions fast.
Refurbishment
Services
We offer rotor & roll
refurbishment to protect your investment.
Screens, Blades and Rolls
Our unique manufacturing process produces the highest quality of product - learn more.
Safety is our Fitzpatrick team’s highest priority. Due to the high compression forces and rotational velocities of our machines, we do not condone any 3rd party parts or components for use on our equipment. Use of non-Fitzpatrick components on our machines could result in serious damage to the operator and/or equipment.
At Fitzpatrick, our genuine OEM spare parts are the best way to maximize yields and ensure reliable and consistent results while minimizing any downtime. Our customers should insist on only using the highest quality of materials which only Fitzpatrick provides. Our customer service team is available to answer all questions regarding our parts and spares and place any order for your replacement parts.
To maintain proper operations and avoid downtime, our customers are encouraged to stock a backup of critical spares. Unforeseen factors, such as long manufacturing lead times and supply chain issues, can cause costly delays. Therefore, our knowledgeable customer service team is available to assist in replacement purchases and can create a list of critical spares recommendations for customized processes.
Our technical Field Service Engineers provide unmatched support to meet your needs. Our expertly trained technicians are available to visit on-site to evaluate your equipment on your premises, identify any problem and make all necessary repairs.
Our technical team is available to provide instructions to ensure all safety interlocks are used and functioning properly and can also advise on applicable regulations which need to be followed.
Our experts are skilled to adjust equipment parameters to increase capacity, provide valuable process recommendations and ensure proper equipment protocols.
Our field representatives are available to provide on-site training. Our technicians provide detailed operation instructions and maintenance demonstrations, as well as answer all specific questions. This training session can be recorded for future reference or to educate new personnel changes. Follow-up sessions can be scheduled for updates and operation reviews.
What is the best way to keep your investment in optimal condition and prolong its life? A preventative maintenance plan.
Fitzpatrick offers a preventative maintenance plan based on our customers' needs. This plan includes a scheduled field technician visit and a thorough evaluation of the equipment, operation process and components.
Prior to each visit:
- Our Aftermarket team will contact each customer to discuss anticipated replacement parts
- For the safety of our technician, customers are to thoroughly clean all equipment so all substances are removed before disassembly
What can you expect during a regularly scheduled Preventative Maintenance Plan?
- A complete inspection and testing of operation process
- Disassembly of the equipment
- Evaluation of worn components and replacement, if authorized
- Update of any operation processes and internal training for any new personnel
- Reassembly and testing of equipment with analysis report summary
A scheduled preventative maintenance plan reduces downtime and provides confidence in achieving consistent results.
Our team of on-site experts are available to evaluate your initial set-up, process parameters and result analysis.
At Fitzpatrick, we realize our customers are result oriented and require precision and consistency. Our field technicians are qualified to evaluate our customer setup to determine optimal results.
Our validation assistance includes:
- A thorough evaluation of equipment set-up
- Site Acceptance Testing (SAT) and Standard Installation Qualification and Operational Qualification testing (IQ/OQs)
- A performance review of operations
At The Fitzpatrick Company, our expert field technicians are dedicated to ensuring that our customers achieve the results they need. After installation and during the use of the equipment, our team is available to provide an on-site visit and evaluate the operating process and production results.
Our process optimization service includes:
- Evaluation of operating processes and equipment conditions
- Analysis of volume production for higher yields and better product quality
- Address scalability issues, when applicable
Have a question?
Superior products deserve superior support. At Fitzpatrick, we are here to help our customers find solutions quickly and effectively.
Contact our experienced in-house team to discuss any parts or service support you may need to keep your equipment running smoothly and efficiently.
From answering your questions to training to scheduling a visit, our superior Aftermarket customer service team is here to ensure your equipment operates at its optimal capacity. Our Aftermarket team is here to help our customers achieve their goals.
At Fitzpatrick, our FitzMills and Chilsonator roller compactors are built to last. To protect your investment, we offer rotor & roll refurbishment. Our experienced in-house team is trained to provide high quality repairs. Our facility is equipped with specialized tools which are essential in repairing and prolonging the life of your parts and machines and thereby avoiding unexpected disruptions, minimizing downtime and optimizing production yields.
We recommend our customers maintain a spare rotor & roll assembly so disruption time is avoided while refurbishment is being done and continual processing operations can be achieved.
At the center of every Fitzpatrick product are unique components - screens, blades and rolls.
Fitzpatrick screens are designed to create the ideal contoured shape while maintaining a precise, tight fit. Incorporated with our machines, our screen technology is capable of achieving a small, consistent, repeatable particle size.
Fitzpatrick OEM parts hold higher tolerances, compared to non-OEM competitive parts, causing controlled/limited size reduction variables for increased particle size control. Our narrow variances contribute to predictable size reduction, smaller particle size ranges and less fines.
Our blades and rolls require a unique manufacturing process which produces the highest quality of product. Our blades and rolls are constructed with superior material and are abrasion resistant for a high-quality result.
Our components are tested and inspected thoroughly, for end user operation, to ensure each part is within fit and safety operation tolerances. Correct assembly procedures are followed. Rotors are balanced for longevity and smooth and safe operations.
Common Questions and Answers
The common questions our Aftermarket Team is asked regarding equipment maintenance to ensure that your machine achieves optimal results.
Due to the high compression forces and rotational velocities of these machines, we do not condone any 3rd party parts or components for use on our equipment. These parts can potentially cause unsafe conditions and poor product results. Third party components are not guaranteed to follow proper design qualifications or FDA guidelines. This substitution may result in premature wear and contamination issues.
A Preventative Maintenance Plan is the best way to avoid unnecessary disruptions. Fitzpatrick’s Preventative Maintenance Plans include a thorough inspection and evaluation of your machine. Customers on maintenance plans receive preferential and priority support. By also keeping a backup of critical spares on your premises, unexpected downtime can be avoided.
Our experienced field technicians are available for a scheduled on-site training session to provide instruction and answer all questions. This customized session can be recorded for future training purposes. On-site visits should be scheduled regularly so an expert field representative can also review and evaluate the overall process operations for achieving optimal production results and prolonging the life of the machine.
Contact Us! Our Aftermarket enquiry form is set up to easily identify your issue, upload a picture and please detail your problem.
Our customer service representatives are available to answer your questions and address your concerns. Call us with any questions and, if a visit is needed, we will arrange a field service on-site visit. We have a global team to help support your needs.